Privacy Policy

Privacy Policy for Exterior Edge Ltd

1. Introduction
This Privacy Policy explains how Exterior Edge Ltd, collects, uses, stores, shares and protects your personal data when you visit https://exterioredge.co.uk/ or contact us about our services. We are committed to protecting your privacy and processing your personal data securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
Exterior Edge Ltd is a provider of exterior cleaning services, including pressure washing, gutter cleaning, roof cleaning and related services for residential and commercial clients in and around Bournemouth and Dorset. Our registered office is in Bournemouth, England. Contact details are provided at the end of this policy.

3. Personal Data We Collect
We may collect and process the following types of personal data:
• Identity data: name, title, job role.
• Contact data: email address, telephone number, postal address.
• Communication data: messages and information you send when you contact us via email or our website contact forms.
• Website usage data: cookies, IP addresses, device/browser details and analytics data to help improve and secure the Website.
• Marketing preferences when you opt into newsletters or promotional messages.

4. How We Collect Your Data
• When you complete contact forms on the Website.
• When you email or call us directly to request a quote or information.
• Through cookies and tracking technologies when you use the Website.
• Through third-party analytics services to understand how the Website is used.

5. Legal Basis for Processing Personal Data
We rely on one or more of the following legal bases when processing your personal data:
• Contractual necessity: processing necessary to provide services you request.
• Consent: where you agree to marketing communications or non-essential cookies.
• Legitimate interests: processing to maintain and secure the Website, improve our services and respond to enquiries.

6. How We Use Your Personal Data
We use personal data to:
• Respond to enquiries and provide quotes and services.
• Communicate with you about bookings, appointments and service updates.
• Send marketing communications where you have consented.
• Improve the Website and analyse site usage.
• Comply with legal and regulatory obligations.

7. Cookies and Tracking Technologies
We use cookies to improve usability, enhance browsing experience, deliver personalised content and analyse traffic on the Website. You can manage your cookie preferences via the cookie banner on the Website.

8. Sharing and Disclosure of Personal Data
We do not sell or rent your personal data to third parties. We may share your information:
• With service providers acting on our behalf for fulfilment, support, analytics or marketing.
• To comply with legal and regulatory requirements or to protect our legal rights.

9. Data Storage and Security
We implement reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration and disclosure.

10. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

11. Your Rights
Under UK data protection law, you have rights including:
• The right to access the personal data we hold about you.
• The right to correct inaccurate data.
• The right to request erasure of your data.
• The right to restrict processing in certain circumstances.
• The right to object to processing.
• The right to data portability where applicable.
To exercise any of these rights, please contact us (details below).

12. Marketing Opt-Out
You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in marketing emails.

13. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

14. Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be published on this page with an updated effective date.

15. Contact Us
If you have any questions or requests regarding your personal data or this Privacy Policy, please contact:
Exterior Edge Ltd
Email: info@exterioredge.co.uk

Phone: 01202 985393